Shipping Policy 

How do I track my order? All Immuni-P orders are shipped with full order tracking and require a signature on delivery. There are no exceptions to this. You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at all times.

How long does order processing take? Your order will usually be processed on the same or next business day. Whether it’s the same or next business day depends on the time of your order. Generally speaking, orders placed before 12:00 PM (UK Time) will be processed the same day. Orders placed after 12:00 PM are generally processed the following business day.

What happens if my parcel is delayed? We work incredibly hard to get your parcel to you quickly, but because we ship with third-party carriers (such as Royal Mail, DPD, DHL, or FedEx), once it’s with the courier it is out of our hands. However, we rarely experience any significant delays.

If you believe that your parcel is significantly delayed, returned to sender, or missing, please send us an email at connect@thehpvhub.com. So we can provide the fastest possible response, please provide your order number and the actual name you ordered with.

All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends, so you will not receive a response until the next business day.

Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send multiple messages within a single day regarding the same matter. Anyone who does this will be placed at the back of the queue.

I entered my shipping address incorrectly. What should I do? We understand that mistakes can happen, and we want to help you get your Immuni-P supplements as quickly and smoothly as possible.

Immediately after placing your order, you’ll receive a confirmation email with a link to review and update your shipping address. This email is sent automatically after each placed order, t may end up in your junk or spam folder, so please check there too. You have 60 minutes from the time of your purchase to make any necessary changes through this link.

If you can’t locate the email or encounter any issues, please contact us right away. While we cannot guarantee changes (as we ship orders very quickly), we’ll do our best to assist you.

Providing an incorrect shipping address causes significant disruption to our warehouse operations. Our warehouse charges us a £9.00 fee for address modifications due to the manual effort involved. If you supplied an incorrect address and request a change, this £9.00 fee will be charged to you before the update can be processed.

Thanks for understanding, accurate shipping details help us get your order to you faster!

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