Shipping policy

Shipping Policy

We want you to feel confident and supported when ordering from us. Please read the information below carefully, as it explains how we handle shipping, returns, and refunds.


Shipping

We aim to dispatch all orders within 2 working days of purchase, excluding weekends and public holidays.

Once your order has been dispatched, delivery times are estimates only and may vary depending on your location, courier service, and customs processing where applicable.

Responsibility for the order passes to the customer once the parcel has been handed over to our delivery partner. Customers are responsible for making reasonable efforts to receive their delivery, including providing accurate address details, being available for delivery, responding to courier notifications, and collecting parcels from designated pickup points.

Shipping costs are non-refundable.

International Orders & Customs

International shipments may be subject to customs inspections, duties, taxes, or requests for additional information by local customs authorities. These processes are outside of our control.

The customer is solely responsible for:

  • Providing any information requested by customs authorities

  • Paying any applicable customs duties, taxes, or fees

  • Communicating directly with the courier or customs office when contacted

Delays caused by customs clearance or failure to provide required information do not constitute non-delivery and are not grounds for refunds or chargebacks.

Missed Deliveries & Returned Parcels

If a parcel is returned to us due to missed delivery attempts, refusal of delivery, failure to collect from a delivery location, failure to respond to courier or customs communications, or incorrect or incomplete address information, the customer will be responsible for any re-shipping costs.

If a parcel is returned to us, a refund may be issued only after receipt of the returned goods, for the product cost only, minus original shipping fees and any return or handling costs incurred.

If a parcel is abandoned, confiscated, or destroyed by customs authorities due to customer inaction or non-compliance, no refund will be issued.